FAQ's
AFTER I PLACE MY ORDER, WHEN WILL MY ORDER SHIP?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept United States based cards: credit, debit, PayPal, Apple Pay and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.
WHY IS THE CONSISTENCY DIFFERENT FROM THE PRODUCT I JUST ORDERED TO THE ONE I ALREADY HAVE?
We use plant based and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
DO WE SHIP INTERNATIONALLY?
Yes, we ship Internationally. The customer is responsible for customs and duty taxes associated with their order.
HOW DO I CHECK IF A PRODUCT HAS A CERTAIN INGREDIENT?
Please visit the product page here and check the ingredients list for the product you are interested in.
HOW DO I RECEIVE FREE SHIPPING ON MY ORDER?
To qualify for Free Shipping, your order must reach $75.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.
HOW DO I UPDATE/CANCEL MY ORDER?
Please email us and have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.
HOW FAST IS FREE SHIPPING?
Free shipping will be delivered within 7 business days.
HOW DO I MAKE A RETURN FOR A PURCHASE I MADE ONLINE?
Please follow our Returns Policy provided on the website: https: https://psalmsjoy.com/pages/refunds-exchanges
WHY IS EACH PRODUCT NAMED AFTER A PSALM?
Each Psalm is an invitation to allow ourselves a moment to pause, breathe, pray, and meditate on the Word of God. It's a way for us to share the love and gospel of Jesus Christ with others worldwide. More importantly, giving glory and honor to the Creator who makes ALL things possible, including small beginnings and blessings like: Psalms Joy
DO YOU LEAVE THE CRYSTALS, DRIED FLOWERS, AND EMBELLISHMENTS IN YOUR CANDLE WHILE BURNING?
Yes, our candles botanicals and embellishments are designed in a way so you can leave them all in the vessel when burning. We have been asked before about whether our rose buds and other botanicals could be a fire hazard. We have not had an issue. We keep a safe distance from the wicks so when the wax pool reaches the botanicals they tend to sink coating them in wax and making them safe. Be mindful that any candle with an open flame can be a hazard so following good candle care guidelines is always a must. If you're not comfortable then you could remove or purchase candles without the embellishments.
IS IT LEGAL TO DECORATE CANDLES WITH CRYSTALS, FLOWERS, HERBS, GLITTER, AND OTHER EMBELLISHMENTS?
he short answer is YES. It is legal and a candle made correctly with crystals and dried flowers is as safe as any other candle.
More questions? Contact Us